Lexicon-Based Sentiment Analysis in the Social Web

Sentiment analysis is a compelling issue for both information producers and consumers. We are living in the “age of customer”, where customer knowledge and perception is a key for running successful business. The goal of sentiment analysis is to recognize and express emotions digitally. This paper presents the lexicon-based framework for sentiment classification, which classifies tweets as a positive, negative, or neutral. The proposed framework also detects and scores the slangs used in the tweets. The comparative results show that the proposed system outperforms the existing systems. It achieves 92% accuracy in binary classification and 87% in multi-class classification.